How to: Create a Text Message
How to create or edit an existing text message:
- Create a message or locate the message you want to edit.
- For more information on how to create a message visit: Messages Page
Within the Contents section of a Message, select the Start or Edit option under Text.
In the Main Text message Script box, enter the message text.
![](https://desk.zoho.com/galleryDocuments/edbsn743b2b2888f00727684f906b02b05960f674bcd7deee6469c76698e6e51a40a007419314bd391114730f7b0e2c4d4f7a?inline=true)
Note: A single text message is 159 characters long, if your text message goes over 159 characters it will be split into multiple messages. We offer a counter which let's you know how many characters you have left and how many messages it will take to send.
Example:
.
- Select applicable Merge Tags to add to the message. Merge Tags can be used to add dynamic information such as the participants name or appointment date and time.
![](https://desk.zoho.com/DocsDisplay?zgId=60768450&mode=inline&blockId=b9lpm8051f661931e4177b662ba34c7bc7231)
Example of a Merge Tag:
![](https://desk.zoho.com/DocsDisplay?zgId=60768450&mode=inline&blockId=b9lpm68cd80ac6a9b4ddc99ad753be39437d9)
For this user it would appear to look like:
![](https://desk.zoho.com/DocsDisplay?zgId=60768450&mode=inline&blockId=b9lpm8f703ed1f6f045af81018ce0661d84ab)
- OPTIONAL: Add a Web Survey. Visit How to: Create a Web Survey to learn how to Send a Web Survey.
- OPTIONAL: Add a Media Link. Visit: How To: Add and Send Media Files to learn how to send Media files.
Note: For a preview of the message you can press the Send Test Message
to send yourself a test version of this text, enter your phone number and press send.
- Once you have finished your edits, select Next to save the changes. Once you are finished all the different message types select Save & Exit
.
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