How To: Add and Send Media Files

How To: Add and Send Media Files

The Media option allows you to add media files to your account and send them to participants as a URL in a chat, text, or email message. When sending images or files through Text or Email, they can only be sent by using a URL that the participant will click on to view. When sending through chat, you can utilize MMS to send images (How to: Send and Receive Images in Chat) or you can use the Media file to send a URL link to the file.

Note:  Media must be enabled on an account prior to use. Please reach out to Teletask staff to enable this feature.

Upload a Media File

  1. Log-in to: https://hms.teletask.com/, your email address is your username.

  2. Click on Messages   in the top menu bar.

  3. In the submenu select the Media  option.



  4. Click the Add Files  button.

  5. Drag and drop the media file or click into the Drop Files here or click to upload box.
    Note: The media file size is limited to 10MBs.



  6. Once the file has been added, press the Upload  button.



  7. A notification will appear to let you know the upload was successful.



  8. You will now see the file listed under the Media section and it can now be used.



Send Media though Chat


We offer two different ways that you can send a Media file, you can either send in a chat message directly to a user or create a message to include the Media URL link.
For more information about sending Media files through Chats, visit:  How to: Send Media Files through Chat
  1. Open or create the message that you are going to include the Media  file in.

    Note: Media files can be added to Text or Email messages, they are not available for Voice messages.

  2. Under the Contents section of the message, select Start or Edit under Text or Email.



  3. Type the message that you want to include with the Media file. Leave your mouse curser at the spot where  you want the Media file link to appear.



  4. Use the Add Media drop-down, on the right-hand side, to select the media you want to send. This will create a URL for the media.



  5. The Merge Tag for the media will appear in the content of the message.

    Text Message Example:


    Email Message Example:


  6. Finish making the rest of your changes to the message and send it to your desired participants.


    • Related Articles

    • How to: Send Media Files through Chat

      You can send media files as a URL through chat to your participants. This sends a web link that the participant will click on to view the file. This option does not require MMS to be enabled on your account, for more information about MMS visit: How ...

    • How To: Add Training Files and Videos

      Teletask can host training files, videos, or links for ease of access. Conveniently located in the Help menu, this resource keeps all training documents within the Teletask portal. Admins can add new videos or articles that will be visible to their ...

    • How to: Send and Receive Images in Chat

      Multimedia Messaging Service or MMS is a way to send messages that include multimedia content. Examples of multimedia include image files such as .jpeg, and .png. This means that you can send images of documents such as completed forms through chat ...

    • How to: Add Auto-Response For Text Messages

      Auto Responses can be added to a text message to allow your participant to text back and receive additional, preset information. These responses can also send additional messages, create new chats (including adding a subject or assigning to a user), ...

    • How to: Add a New User

      Teletask offers two user types: User and Admin. Note: User access is required to access the portal (https://hms.teletask.com/), it is not required to save files to the Upload folder that trigger messages to be sent. To add a new user of either type, ...

      Support Ticket

      Submit a support request to our Support Team