How To: Add and Send Media Files

How To: Add and Send Media Files

The Media option allows you to add media files to your account and send them to participants as a URL in a chat, text, or email message. When sending images or files through Text or Email, they can only be sent by using a URL that the participant will click on to view. When sending through chat, you can utilize MMS to send images (How to: Send and Receive Images in Chat) or you can use the Media file to send a URL link to the file.

Note:  Media must be enabled on an account prior to use. Please reach out to Teletask staff to enable this feature.

Upload a Media File

  1. Log-in to: https://hms.teletask.com/, your email address is your username.

  2. Click on Messages   in the top menu bar.

  3. In the submenu select the Media  option.



  4. Click the Add Files  button.

  5. Drag and drop the media file or click into the Drop Files here or click to upload box.
    Note: The media file size is limited to 10MBs.



  6. Once the file has been added, press the Upload  button.



  7. A notification will appear to let you know the upload was successful.



  8. You will now see the file listed under the Media section and it can now be used.



Send Media though Text Message or Email

  1. Open or create the message that you are going to include the Media  file in.

    Note: Media files can be added to Text or Email messages, they are not available for Voice messages.

  2. Under the Contents section of the message, select Start or Edit under Text or Email.



  3. Type the message that you want to include with the Media file. Leave your mouse cursor at the spot where  you want the Media file link to appear.



  4. Use the Add Media drop-down, on the right-hand side, to select the media you want to send. This will create a URL for the media.



  5. The Merge Tag link for the media will appear in the content of the message.

    Text Message Example:


    Email Message Example:


  6. Finish making the rest of your changes to the message and send it to your desired participants.


Send Media though Chat


  1. Click on Chats   in the top menu bar.

  2. Browse or Search for the client that will receive the media file. You can search by name or phone number.



  3. To add the media file, click on the Media Attachment icon . Hover over Choose existing and select the media file that you want to send.



  4. The link for the media file's URL will appear in the chat. You can then choose Send or Send + Close to send the link to your client.
    Note: The participant will need to click on the URL link in order to view the file.