How To: Add and Send Media Files
The Media option allows you to add media files to your account and send them to participants as a URL in a chat, text, or email message. When sending images or files through Text or Email, they can only be sent by using a URL that the participant will click on to view. When sending through chat, you can utilize MMS to send images (How to: Send and Receive Images in Chat) or you can use the Media file to send a URL link to the file.
Note: Media must be enabled on an account prior to use. Please reach out to Teletask staff to enable this feature.
Upload a Media File
- Log-in to: https://hms.teletask.com/, your email address is your username.
- Click on Messages
in the top menu bar.
- In the submenu select the Media
option.
- Click the Add Files
button.
- Drag and drop the media file or click into the Drop Files here or click to upload box.
Note: The media file size is limited to 10MBs.- Once the file has been added, press the Upload
button.
- A notification will appear to let you know the upload was successful.
- You will now see the file listed under the Media section and it can now be used.
Send Media though Text Message or Email
- Under the Contents section of the message, select Start or Edit under Text or Email.
- Type the message that you want to include with the Media file. Leave your mouse cursor at the spot where you want the Media file link to appear.
- Use the Add Media drop-down, on the right-hand side, to select the media you want to send. This will create a URL for the media.
- The Merge Tag link for the media will appear in the content of the message.
Text Message Example:
Email Message Example:- Finish making the rest of your changes to the message and send it to your desired participants.
Send Media though Chat
- Click on Chats
in the top menu bar.
- Browse or Search for the client that will receive the media file. You can search by name or phone number.
- To add the media file, click on the Media Attachment icon
. Hover over Choose existing and select the media file that you want to send.
- The link for the media file's URL will appear in the chat. You can then choose Send or Send + Close to send the link to your client.
Note: The participant will need to click on the URL link in order to view the file.
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