How to: Send and Receive Images in Chat

How to: Send and Receive Images in Chat

Multimedia Messaging Service or MMS is a way to send messages that include multimedia content. Examples of multimedia include image files such as .jpeg, and .png. This means that you can send images of documents such as completed forms through chat rather than emailing or delivering by hand. Once MMS is enabled, clients and users can send media files back and forth to each other. 
Note:  MMS messaging must be enabled on an account prior to use. Please reach out to Teletask staff to enable this feature. If you do not want to enable MMS messaging you can consider using Media files instead:  How To: Add and Send Media Files​
Note:  MMS file types are: PDF, JPG, and PNG; and limited to a maximum of 10 MB (megabytes) per message.

Send an Image to a Client

  1. Log-in to: https://hms.teletask.com/, your email address is your username.

  2. Click on Chats   in the top menu bar.

  3. Select   to start a new chat message.

  4. In the To: Type the name or phone number of your contact enter the client's phone number.
    How to: Add a New Contact through Chat



  5. Send a message to the client to establish a chat conversation.



  6. Press the option for Media Attachments .



  7. Select the file that you would like to send and press Open.




  8. The name of the file will appear were the Attachment   was.



  9. Press Send  to send the file. The image will appear in the chat window and the recipient will receive a copy in their text messages.


Receive an Image from a Client

  1. Have your client open up their text messenger on their phone.

  2. Insert an existing image or take one with their phone. 



  3. Send the message, it's that easy!

  4. The image will show up in the chat box for you to see as a reply message.

  5. Additionally, if the client sends you an image you can view it from your chat.
 

This allows you to view more of the chat messages and each image or file sent and received will display as a link that can be clicked to view.

  1. Click Settings  in the top menu bar.

  2. Choose Chat  as your Setting type.

  3. Check the box for Media Displayed as Link


  4. The links will now appear in chat as Attachment.
  5. Click on the Attachment to view the file.


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