1. Log-in to: https://hms.teletask.com/, your email address is your username.
   
   
2. Click on Messages   in the top menu bar.
   
   
3. Press the Create Message  button in the top right-hand corner.
   
   
4. Click the Select button for Import Scheduled Message.
   
   
   
   
5. Enter a Name for the new message.
   
   
   
   
6. Select the languages you would like to use. Add additional languages as applicable. 
   
   
   Note: Languages are used when the client's profile has a language preference for a particular language.
   
   
7. If applicable, next to Send Schedule, check the box for Schedule Messages relative to Appointment Time.
   
   
   
   
8. Check the boxes for the Message Type you want to send; our options are Text, Voice, and Email.
   
   Note: If you do not see a Message Type, it is not be enabled for your account.
   
   
   
   
9. Select the send Timing for the message. You can choose to Send Immediately or Send at a specific time.
   
   Note: If using the Send at option and the file is uploaded after the the time specified, the messages will schedule to go out the following day.
   
   
   
   If the Schedule Messages Relative to Appointment Time option is checked, pick how many Days Before Date or how many Hours Before Date that the message should be sent.
   
   
   
   
10. Press the Next button to save your changes in the Properties section and proceed to the Contents section.
    
    
11.  Add your desired content for that message.
    How to: Create a Text Message
    How to: Create a Voice Message
    How To: Create an Email Message
    
    Note for Single Language: You will be taken directly to the contents page of the message types you selected starting with either Text, Voice, and then Email. Press Next: Voice  to edit the voice content and/or Next  for the Email content (if those types were selected)
    
    Note for Multiple Languages: 
    Click the Start button for the Text, Voice, or Email message you want to create.
    
    
    
    Once you have updated the English sections, you can press the Translate Now button to have Google Translate translate the English messages into the other languages you have selected
    
    
12. Once you have finished adding your content, select Next  to save the changes. This will take you to the Recipients page.
    
    
13. On the Recipients page, select the template under the Upload File drop-down that matches the file being uploaded.
    
    Note: If you do not see the Upload File with Format option, please contact Teletask Support or your account Administrator.
    
    
    
    
14. In the Upload option below, drag a file into the upload box - or - click in the field to open the file selection screen.
    
         
    
    Locate the file you want to upload and choose Open.
    
     
    
    
15. The Confirm Action page will display showing the files that have been uploaded and which message they are associated with.
    
    Note: Only participants who belong to clinics/offices that the User has access to, will be imported.
    
    
    
    
16. Optional: Select Preview to view a small sample of the information that the file is going to be imported.
    
    Example: In this report we included just the phone numbers, first name, and last name. Since language is not a field in the report, it will default to English.
    
    
17. Select Confirm to continue and proceed with processing the files.
    
    From the Preview page:  
    - or -
    From the Confirm Action page:  
    
    
18. The file will now upload and a confirmation notification will appear on the screen.
    
    
    
    
19. In 1-15 minutes, the message will display on the Dashboard.