How to: Create an Opt Out Report

How to: Create an Opt Out Report

The Opt Out report type is a report of participants who have texted STOP or pressed 9 to opt out, as well as those who have texted START to opt in to messaging over a specified time period. The report can be generated for a particular location for more specific results.

Create an Opt Out Report

  1. Log in to: https://hms.teletask.com.

  2. Click Reports  in the top menu bar.

  3. Select Opt-Outs  as the report type.

  4. Enter the Starting and Ending Date Range for this report.



  5. Optional: Limit the report results by participants that belong to a particular Location Name, or choose All locations to include all participants.



  6. Click Generate Report  to finish creating the report and view the results.

  7. After the report is generated, scroll down on the Reports page to view the statistical results. Optionally, view or export them as a CSV file .

Idea
When repeatedly using the same Opt Out Report criteria, consider scheduling the report to receive results automatically through email on a regular basis. For more information, visit: How to: Schedule and Edit Automated Opt Out Reports