How to: Create an Opt Out Report
The Opt Out report type is a report of participants who have texted STOP or pressed 9 to opt out, as well as those who have texted START to opt in to messaging over a specified time period. The report can be generated for a particular location for more specific results.
Create an Opt Out Report
- Log in to: https://hms.teletask.com.
- Click Reports
in the top menu bar.
- Select Opt-Outs
as the report type.
- Enter the Starting and Ending Date Range for this report.
- Optional: Limit the report results by participants that belong to a particular Location Name, or choose All locations to include all participants.
- Click Generate Report
to finish creating the report and view the results.
- After the report is generated, scroll down on the Reports page to view the statistical results. Optionally, view or export them as a CSV file
.
When repeatedly using the same Opt Out Report criteria, consider scheduling the report to receive results automatically through email on a regular basis. For more information, visit: How to: Schedule and Edit Automated Opt Out Reports
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