How-To: Create an Opt-In Keyword Contact Group

How-To: Create an Opt-In Keyword Contact Group

Using the Opt-in Keyword feature for a contact group allows new contacts to be added to the contact group when they send a text message to your organization containing a unique keyword attributed to a contact group.
  1. For more information about contact groups, please visit: Contacts Page
Note: Contact groups can have multiple keywords for a single group.

Adding an Opt-In Keyword to a New Contact Group


  1. Log-in to: https://hms.teletask.com/, your email address is your username.

  2. Click on Contacts   in the top menu bar.

  3. Press Create  a new Group  button in the top right-hand corner.

  4. Enter a Group Name for the new Contact group.



  5. Under Where do you want to import contacts from?, select the radio button for Add Contacts Later.




  6. Press the Next button to finalize your selection. This will navigate you to the Settings page for your newly created Contact group.



  7. On the Settings page, click on the Add Opt-In keyword button  to open the Opt-in keyword menu.



  8. Under Opt-in keyword, input the word you wish contacts to text to your organization in order to be added to the Contact group. Under Canned auto response, input the message you wish contacts to receive to confirm their text has been successfully received. 

  9. Click Save  to save the setting

For more information on how to add more contacts to your contact group beyond the use of opt-in keywords, please refer to the following articles:

  1. How to: Create a Contact Group through the Transfer Client

  2. How to: Create a Contact Group using Microsoft Excel Files

Adding an Opt-In Keyword to an Existing Contact Group


  1. Log-in to: https://hms.teletask.com/, your email address is your username.

  2. Click on Contacts   in the top menu bar.

  3. Click on the contact group you wish to edit to navigate to the contact list. At the top of the contact list, click Settings .



  4. On the Settings page, click on the Add Opt-In keyword button  to open the Opt-in keyword menu.

  5. Under Opt-in keywordinput the word you wish contacts to text to your organization in order to be added to the Contact group. Under Canned auto responseinput the message you wish contacts to receive to confirm their text has been successfully received. 



  6. Click Save  to save the setting.



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