Managing Messages
How to: Organize Messages with Folders
To keep your messages organized, you can utilize our sorting folders. Folders allow you to quickly locate the messages that you want to see. To add a message to a folder, follow the steps below. Did You Know? You can view sorted messages by selecting ...
How to: Archive a Message
How To: Archive a Message When a user wishes for a message to be removed from the Teletask website, they can either Remove the message which would delete it or archive it. Archived messages can be re-instated at a later day. Below are the ...
What is Unicode SMS
Unicode is an encoding process where each character is provided a unique number, this is mapped in the GSM- 7 character set. Unicode SMS are text messages that contain characters not found in the GSM-7 character set. these messages are limited to 70 ...
How to: Utilize Advanced Settings and Group Rules for Messages
The Advanced Settings and Group Rules option offers the ability to customize your messages. Advanced Settings allow you to select the timing for multiple messages. Group Rules allows you to specify criteria for when a unique message to be sent. The ...
How to: Update or Add to Message Properties
Please follow the steps below to update or add to an existing message properties. Log-in to: https://hms.teletask.com/, your email address is your username. Click on Messages in the top menu bar. Locate the message you want to update ...
How to: Include URLs or Links to Websites in a Message
A URL is a link to a website address and can be used to direct your recipients to your webpage. URLs can be added to both text and email messages (If added to a voice message, the URL will be read aloud to the recipient). We offer the ability to ...
How to: Utilize Advanced Voice Messaging Settings
The Advanced Script option offers the ability to make a more customized message with the options such as Touch Tone Responses. You can enable as many or as few optional items as you would like, in the Advanced Script section. Note: For information ...
How to: Create a Voice Message
When sending voice messages, you have the option to use either Text To Speech or Voice Recording. Note: To Record a Voice Script, visit: How To: Record a Voice Script and for more advanced options visit: How to: Utilize Advanced Voice Messaging ...
How to: Create a Rules Scheduled Message
Rules Scheduled Messages are used when you want to send a message based on a specific set of rules, to existing clients/contacts. The rules allow you to narrow down an existing Contact Groups by other attributes such as language, appointment date, ...
How to: Create an Import Scheduled Message
Import Scheduled Messages are used when you want to send the same message to a changing group of clients/contacts using our Transfer Client or SFTP (Secure File Transfer Protocol). The most common example of this are appointment reminders. Supported ...
How to: Cancel a Scheduled Message
Sometimes things change and a scheduled message needs to be changed before it goes out, or a message is sent to the wrong recipients. We offer the ability to cancel either an entire scheduled message or an individual message sent to a specific ...
How to: Edit an Existing Message
Please follow the steps below to update or add to an existing message. Log-in to: https://hms.teletask.com/, your email address is your username. Click on Messages in the top menu bar. Locate the message you want to update and click Edit on the ...
How to: Create a Group Message
Group Messages are used when you want to send a message to a specific contact or a Contact Group. These message blasts can be sent immediately or can be scheduled for a future date and time. Please follow the steps below to create and send a Group ...
How to: Send a Closing Message
Closing messages are used when an office closes unexpectedly. Closing messages are sent automatically to clients/contacts with a scheduled appointment during the time frame you specify. Please follow the steps below to create and send a closing ...
How to: Create a Text Message
How to create or edit an existing text message: Create a message or locate the message you want to edit. For more information on how to create a message visit: Messages Page Within the Contents section of a Message, select the Start or Edit option ...
How To: Create an Email Message
Teletask offers a full HTML text editor for creating email messages. Within the Contents section of a Message, select the Start or Edit option under Email. Enter an Email subject for your outgoing message. In the Email message box, enter the message ...
How To: Record a Voice Script
When sending voice messages, you have the option to use either Text To Speech or Voice Recording. Before you get started, first find a quiet area where you can record without significant outside noise. Within the Contents section of a Message, select ...
How to: Update or Add to Message Content
Please follow the steps below to update or add to an existing message. Log-in to: https://hms.teletask.com/, your email address is your username. Click on Messages in the top menu bar. Locate the message you want to update and click Edit on the ...