New Functions and Features
How To: Add Training Files and Videos
Teletask can host training files, videos, or links for ease of access. Conveniently located in the Help menu, this resource keeps all training documents within the Teletask portal. Admins can add new videos or articles that will be visible to their ...
How-To: Create an Opt-In Keyword Contact Group
The Opt-in Keyword feature for Contact Groups allows new participants to be added to the contact group when they send a text message to your organization containing a unique keyword, phrase, letters, or numbers attributed to that contact group. Upon ...
How to: Add Auto-Response For Text Messages
Auto Responses can be added to a text message to allow your participant to text back and receive additional, preset information. These responses can also send additional messages, create new chats (including adding a subject or assigning to a user), ...
How to: Set and Use Chat Categories
Template Categories allow you to organize your Chat Templates. To learn more about Chat Templates and their functionality, please visit How to: Set Chat Templates. Template Categories can be customized to meet your organizations needs, some common ...
How-To: Send a Document To Be Signed Through Chat
Documents in need of a e-signature can be sent securely to participants through the Chat function. Our Support Team can convert an existing form into a signature form for you with check boxes, select buttons (radio), and text fields along with a ...
How to: Upload Files for our Support Team
Files can securely be sent to the Teletask Support Team through the Support Upload option. When uploaded this way, the files will not trigger any messages and will be available for the Support Team to review. Note: The Upload button and Support ...
How To: Manage Account Credits
Teletask Credit accounts have purchased a specific number of credits to be used within a period of time (typically a one year contract). Your available credits can be viewed under the Plan Summary on the Settings page. To run a report on your credit ...
How to: Schedule A Chat Message
Teletask offers the ability to schedule a chat message to go out at a later time. Please refer to the steps below on how this is done. Note: This feature is only available when enabled in the Chats section under Settings. Contact your Teletask Admin ...
How to: Upload Files through the Upload Button
Teletask now offers the ability to upload your files through our website portal. Using the website portal means that you can upload files from any computer without having to have specific software installed, or access to a server. Once the Teletask ...
File Transfer Set-up Options
Teletask now offers the ability to upload your files to our server or through the website portal or directly from your computer or server. Once enabled, the Teletask Support Team will provide you with the information you need to get set-up. Option 1: ...