How to: Set-up Out of Office Auto-Response for Chat
An Out of Office Auto-Response allows you to configure an auto response to send when the Office or Clinic is closed or when responses are received outside of normal working business hours. To learn more about creating an Out of Office Auto-Response, please follow the steps below.
- Click Settings
in the top menu bar.
- Choose Chat
as your Setting type.
- Check the box for Set Out of Office Auto-Response.
- Optional: Check the box for Setable by Clinic Name. Choose your clinic from the drop-down menu for Select Clinic Name.
Note: An Out of Office Auto-Response can be set for each clinic/office location or for your entire organization.- In the Auto Response text box, type the message you would like the recipient to receive.
- Under the Auto Responses Times section, select the Before and After time for each day of the week. If you would like the response sent all day check the All Day box.
- Select Update
to finalize your changes.
Related Articles
How to: Set Chat Templates
Chat Templates allow you to add quick responses to chat. When you start typing a response, the Chat Templates will auto complete the response for you. This can be great to standardize chat responses to frequently asked questions. To learn more about ...How to: Add Auto-Response For Text Messages
Auto Responses can be added to a text message to allow your participant to text back and receive additional, preset information. These responses can also send additional messages, create new chats (including adding a subject or assigning to a user), ...How to: Set and Use Chat Categories
Template Categories allow you to organize your Chat Templates. To learn more about Chat Templates and their functionality, please visit How to: Set Chat Templates. Template Categories can be customized to meet your organizations needs, some common ...How to use: Smart Chat
Smart Chat features are designed to make sending clear and professional chat communications easier and more efficient for your organization. Auto-Correct will analyze a message typed-out by the user, checking for common misspellings and grammar ...How to: Include Clinic in Chat Response
he option to Include Clinic in Chat Response displays the clinic name in the chat text. The clinic name displayed is the clinic name associated with phone number selected to send the chat message from. To enable the Include Clinic in Chat Response ...