How to: Set up Default Message Properties
Default Message Properties typically do not need to be changed. Sometimes you want to add additional language or change default message type. To learn more about configuring the Default Message Properties, please follow the steps below.
- Click Settings
in the top menu bar.
- Choose Miscellaneous
as your Setting type.
- Under Default Message Properties, update the selections.
Languages
Langues lets you pick the default languages when you choose to create a new message.
- Select Add additional language.
- In the language box that appears above, use the drop-down menu to select the desired language.
- The new language is now listed.
- Scroll to the bottom of the page and Press Update
to finalize your changes.
- When you create a new message, the default languages will already be selected.
Message Type
The available Message Types are Text, Voice, or Email.
- Check the box next to the Message Types you would like to have set as your default.
- Scroll to the bottom of the page and Press Update
- When you create a new message, the default message types will already be selected.
Limit Language Selection
By enabling the Limit Language Selection feature, you decrease the number of languages that can be used for a message to those that you specify.
- Check the box next to Limit Language Selection to enable it.
- Press the Add additional languages button.
Note: English is the default language.- Select the drop-down list and choose the language you would like to add.
- Repeat Steps 2 and 3 till you have finished adding all of the languages you want to be able to choose from when sending a message.
- Scroll to the bottom of the page and Press Update
- When you create a new message, the languages that can be added will be those you specified above.
Related Articles
File Transfer Set-up Options
Teletask now offers the ability to upload your files to our server or through the website portal or directly from your computer or server. Once enabled, the Teletask Support Team will provide you with the information you need to get set-up. Option 1: ...How to: Update or Add to Message Properties
Please follow the steps below to update or add to an existing message properties. Log-in to: https://hms.teletask.com/, your email address is your username. Click on Messages in the top menu bar. Locate the message you want to update ...How to: Set and Use Chat Categories
Template Categories allow you to organize your Chat Templates. To learn more about Chat Templates and their functionality, please visit How to: Set Chat Templates. Template Categories can be customized to meet your organizations needs, some common ...How to: Set Chat Templates
Chat Templates allow you to add quick responses to chat. When you start typing a response, the Chat Templates will auto complete the response for you. This can be great to standardize chat responses to frequently asked questions. To learn more about ...How to: Send a Closing Message
Closing messages are used when an office closes unexpectedly. Closing messages are sent automatically to clients/contacts with a scheduled appointment during the time frame you specify. Please follow the steps below to create and send a closing ...