How to: Resend a New User Invite
Need to create a new user, follow the steps here: How to: Add a New User
A New User Invite is valid for 72 hours. If the invited user does not accept within that 72 hour time frame, a new invite will need to be sent.
Note: Sometimes, the New User Invite will go to a junk mail folder or be blocked by mail filters, follow the second part of Step 6 if this is the case.
To resend a New User Invite, please follow the steps below:
- Log-in to our Teletask Portal: https://hms.teletask.com
- Click on Settings
in the gray bar.
- Select User Profiles
.
- Locate the user's Email, the User Name will be listed as Pending Invite.
- Click Edit
on the right-hand side of the user's information.
- Select Resend invite
to send the invite to the user again.
If the emails are not being received, you can use the option to copy invite to clipboardto then paste the content in an email and send it to the user.
Related Articles
How to: Accept User Invite
An invitation to access the Teletask portal (https://hms.teletask.com/) is sent by an administrator of the account. The invite is valid for 72 hours, if you are unable to accept in that time frame, please request your administrator resend the invite. ...How to: Add a New User
Teletask offers two user types: User and Admin. Note: User access is required to access the portal (https://hms.teletask.com/), it is not required to save files to the Upload folder that trigger messages to be sent. To add a new user of either type, ...How to: Add a New Patient through the Scheduler
Sometimes you need to schedule an appointment for someone who is not in your current client/contacts list. Please follow the steps below to create a new Patient ID from the Scheduler. Note: The Scheduler must be enabled on an account prior to use. ...How to: Add a New Contact through Chat
Sometimes you need to send a chat to someone who is not in your current client/contacts list. These steps will walk you through creating a new chat message and adding that number to the contacts list. Log-in to: https://hms.teletask.com/, your email ...How To: Create an Import Scheduled Message and Upload Files as a User
Import Scheduled Messages are used when you want to send the same message to a changing group of participants. As a User (non Admin), you can upload the files through our web portal utilizing the Upload button. Note: The Upload option must be enabled ...