How to: Include Clinic in Chat Response
he option to Include Clinic in Chat Response displays the clinic name in the chat text. The clinic name displayed is the clinic name associated with phone number selected to send the chat message from. To enable the Include Clinic in Chat Response feature, please follow the steps below.
Note: This feature is only applicable when using multiple chat phone numbers.
- Click Settings
in the top menu bar.
- Choose Chat
as your Setting type.
- Check the box for Include Clinic in Chat Response.
- A notification will appear in the top right-hand corner as confirmation of the change.
- The chats will now display the name of the clinic associated with the phone number that the chat was sent from.
For the participant it will look like this on their phone:
For the participant it will look like this on their phone:
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