How to: Enable Notifications and Preferences for Chat
- Log-in to: https://hms.teletask.com/, your email address is your username.
- Click on Settings in the top menu bar.
- Select User Profiles from the available options.
- Locate the user that you want to receive the notifications.
Note: If you need to add a new user, visit: How to: Add a New User
- Under the Actions column select Edit , this is to the right of their account information.
- ​Under the Edit User Details, scroll to the bottom. Check the boxes to enable your preferences.
Note: Every half-hour a notification is sent with the current unread chat messages.
- Receive emails for incoming chat Texts - An email is generated and sent to your email address for these notifications.
Example Email Notification:
- Receive Texts for incoming chat Texts - These notifications are sent to the phone number that you provided.
Note: Please include a 1 before your 10-digit number.
Example Text Notification:
- To finalize your changes, press the Update button. The user will now start to receive the notification reminders.
Related Articles
How to: Add a New Contact through Chat
Sometimes you need to send a chat to someone who is not in your current client/contacts list. These steps will walk you through creating a new chat message and adding that number to the contacts list. Log-in to: https://hms.teletask.com/, your email ...
How to: Use Chat Notes
Chat Notes allow you to add quick internal note to a chat message. Notes can be viewed by all staff who can see the chat message. They can be used for things like noting a phone call, special circumstances, or steps that need to be taken. To learn ...
How to: Include Clinic in Chat Response
he option to Include Clinic in Chat Response displays the clinic name in the chat text. The clinic name displayed is the clinic name associated with phone number selected to send the chat message from. To enable the Include Clinic in Chat Response ...
How to: Add Subjects to Chat
Chat Subjects allow you to organize your chats in the Teletask Portal. You can assign different subject to remind you what chats are about such as rescheduling an appointment. They can also be used to sort chat messages, To learn more about creating ...
How to: Create a Chat Message
The Chat feature allows you to send messages to a client/contact through their mobile phone's SMS Texting capability. This two-way communication allows for a faster response time while maintaining records of the conversation. Note: to send images ...
Support Ticket
Submit a support request to our Support Team