How to: Cancel a Scheduled Message
Sometimes things change and a scheduled message needs to be changed before it goes out, or a message is sent to the wrong recipients. We offer the ability to cancel either an entire scheduled message or an individual message sent to a specific recipient.
Note: Canceling messages cannot be undone. If a message is cancelled by mistakes, it will need to be resent.
We offer three ways to cancel messages which are outlines below.
- Cancel a Scheduled Message through the Dashboard (Most Used)
- Cancel All Scheduled Messages with the Same Name through the Messages Page
- Cancel a Scheduled Message sent to a Specific client through the Dashboard
Cancel all Scheduled Message with the Same Name through the Messages Page
- Log-in to: https://hms.teletask.com/, your email address is your username.
- Click on the Dashboard
in the gray bar.
- Locate the message that you want to cancel.
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- Select Edit to the right of the message and choose Cancel Scheduled.
Note: This will cancel all scheduled messages of this title. If you need to remove a particular scheduled message please cancel through the Dashboard.
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- A dialog box will appear requesting verification that you want to cancel the message and all the associated individual messages. Press OK.
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The message is now cancelled and will disappear from the Message Activity section of the Dashboard page.
Cancel a Scheduled Message sent to a Specific Client through the Dashboard
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