How to: Accept User Invite
An invitation to access the Teletask portal (https://hms.teletask.com/) is sent by an administrator of the account. The invite is valid for 72 hours, if you are unable to accept in that time frame, please request your administrator resend the invite.
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How to: Resend a New User Invite
Need to create a new user, follow the steps here: How to: Add a New User A New User Invite is valid for 72 hours. If the invited user does not accept within that 72 hour time frame, a new invite will need to be sent. Note: Sometimes, the New User ...
How to: Add a New User
Teletask offers two user types: User and Admin. Note: User access is required to access the portal (https://hms.teletask.com/), it is not required to save files to the Upload folder that trigger messages to be sent. To add a new user of either type, ...
Settings Page
Overview The Settings Page allows you to administer Teletask. You can add users, and set up custom settings for your organization. The Settings Page is where you can answer questions such as: How can add a new user account? Can I change my message's ...
How to: Assign Chats to Users
Chat assignments help you and your team stay organized in the Teletask Portal. You can assign chats in different ways, including bulk assignments. Quick Assign to Self You can assign a chat to yourself quickly by pressing the Assign to Me arrow list ...
How to: Enable Notifications and Preferences for Chat
Chat notifications will alert you when you have unread chat messages waiting for a response. They can be set up as a sound, email, or text notification. These steps will walk you through setting up your notifications. Configure Preferences for ...
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