Chats Page
Overview
The Chats feature allows you to send text or image messages to a participant through their phone's text message system. This two-way SMS communication allows for a faster response time while maintaining records of the conversation. Multimedia Messaging Service or MMS is a way to send messages that include multimedia content. Examples of multimedia include image files such as .jpeg, and .png. This means that you can send and receive images of documents such as completed forms through chat rather then emailing or delivering by hand.
Note: 2-way messaging (Chat), MMS (ability to send images through chat), and Surveys must be enabled on an account prior to use. Please reach out to Teletask staff to enable these features.
The Chats Page is where you can answer questions such as:
- How can I send a text message to a specific participant?
- Can I send a chat to someone who is not currently a participant?
- How can I get an alert for incoming chat messages?
- How can I receive a picture from the participant?
- How can I assign chat messages to a particular staff member?
Sending Chat Messages
A new chat message 
can be sent either to an existing participant or to a new participant.
- For information about creating and sending a chat message, visit: How to: Create a Chat Message
- For information about creating a new contact through chat, visit: How to: Add a New Contact through Chat
- For information about creating and utilizing chat templates, visit: How to: Set Chat Templates
- For information about creating an Out of Office Auto-Response, visit: How to: Set-up Out of Office Auto-Response for Chat
Additional Add-on Options:
- For information about sending and receiving images through chat, visit: How to: Send and Receive Images in Chat
- For information about sending a web survey through chat, visit: How to: Send a Web Survey through Chat
Sorting Chat Messages
Chats can be sorted and filtered to make it easier to locate a specific group of chats.
- For information about utilizing chat filters, visit: How to: Utilize Filters in Chat
- For information about adding chat subjects, visit: How to: Add Subjects to Chat
- For information about adding chat notes, visit: How to: Use Chat Notes
Chat Reports and Alert Notifications
Chat Reports allow you to review your chat history. Alert Notifications 
keep you informed of incoming chat messages.
- For information about running Chat reports, visit: How to: Create a Chat Report
- For information about Chat notifications, visit: How to: Enable Notifications and Preferences for Chat
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