Recent Articles
How to: Schedule and Edit Automated Opt Out Reports
The Opt Out report type is a report of participants who have texted STOP or pressed 9 to opt out, as well as those who have texted START to opt in to messaging over a specified time period. The scheduling option automatically runs a report on a ...
How to: Create an Opt Out Report
The Opt Out report type is a report of participants who have texted STOP or pressed 9 to opt out, as well as those who have texted START to opt in to messaging over a specified time period. The report can be generated for a particular location for ...
How to: View Uploaded Files
The Files Report page shows a history of the files that have been uploaded into Teletask. Files that do not match any existing import configurations will appear under the Unprocessed Files tab. View Processed Files Log in to: ...
How to: Create a Keywords Report
The Keywords report type allows you to view a list of incoming messages that include a specified keyword. The report can be generated for a specific time period for more specific results. Create a Keywords Report Log in to: https://hms.teletask.com. ...
How to: Schedule and Edit Reoccurring Web Survey Reports
The Web Survey report type allows you to view the survey questions and results for a specific time period. The report is based on a particular Web Survey. The scheduling option allows you to schedule a report to run automatically on a regular bases. ...

Popular Articles
How to: Use Chat Notes
Chat Notes allow you to add quick internal note to a chat message. Notes can be viewed by all staff who can see the chat message. They can be used for things like noting a phone call, special circumstances, or steps that need to be taken. To learn ...
Chat Changes
New Chat Changes have been released! These changes were based on customer feedback and will help streamline your chat experience. Here is a summary of the improvements: Chat Templates can now be selected from a list Chats Filters have been collapsed ...
How to: Send and Receive Images in Chat
Multimedia Messaging Service or MMS is a way to send messages that include multimedia content. Examples of multimedia include image files such as .jpeg, and .png. This means that you can send images of documents such as completed forms through chat ...
How to: Add a New User
Teletask offers two user types: User and Admin. Note: User access is required to access the portal (https://hms.teletask.com/), it is not required to save files to the Upload folder that trigger messages to be sent. To add a new user of either type, ...
How to: Upload Files through the Upload Button
Teletask now offers the ability to upload your files through our website portal. Using the website portal means that you can upload files from any computer without having to have specific software installed, or access to a server. Once the Teletask ...

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